Monthly support & oversight
Lightweight, done-with-you continuity for schools, education groups, and training providers in the UAE and Saudi: ongoing optimisation, hands-on support, and governed communication capacity so your operating system stays reliable, auditable, and steady through peak cycles—without your team babysitting it.
Standard Support gives education organisations the essential maintenance, optimisation, and oversight needed to keep your operating system stable, consistent, and well-governed—without adding load for leadership or admin teams.
Regular reviews and fine-tuning so your admissions pipeline and service workflows stay stable, predictable, and explainable—without needing an in-house specialist for tooling, tracking, and ongoing adjustments.
Includes
Clear snapshots & prioritised recommendations to reduce friction and protect service continuity
5,000 monthly email credits to support parent and learner communications, admissions-cycle messaging, service notices, and updates—sent from your own brand and domain, with restrained, governed usage.
Helps reduce
Tool sprawl and fragmented messaging across peak periods
Ongoing technical assistance and light-touch maintenance so your system remains reliable, secure, and up-to-date—without your staff getting stuck in service desk requests and settings screens.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for busy education teams that need systems to stay stable, monitored, and steadily improving—without adding pressure during admissions peaks, term starts, or examinations.
Select the continuity and optimisation level that fits your team size, workload patterns, and the operational discipline you want around confidentiality, trust, and auditability.
Essential maintenance, monitoring, and optimisation for your operating system—ideal for education teams that want steady reliability, clearer oversight, and controlled operations through admissions and term peaks.
£295 (approx. AED 1,480 / SAR 1,510)
Local-currency figures are estimates for convenience only. Please check
current exchange rates for AED/SAR pricing at the time of purchase.
No setup fee or long-term contract—practical, month-to-month continuity with 30 days notice to change or cancel
Strategic continuity, amplification, and advanced features for education organisations that want stronger consistency across communications and more controlled capacity during peak periods—without drifting into autonomous, black-box systems.
£495 (approx. AED 2,480 / SAR 2,530)
Local-currency figures are estimates for convenience only. Please check
current exchange rates for AED/SAR pricing at the time of purchase.
Includes all Standard Support features plus expanded strategic support and additional communication capacity
Not sure which plan fits? Our Support plans sit on top of your existing operating system as a continuity and optimisation layer, and can also be purchased alongside a new Starter Pilot or Growth Pilot package.
Contact us for a practical recommendation based on your team size, current infrastructure (SIS/LMS/finance/email), and workload patterns across the academic year.
Common questions from education organisations about our Standard and Enhanced Support plans.
Our monthly optimisation is a continuity and improvement cycle for your operating system. We review performance data, spot friction points, and make targeted adjustments to keep everything stable, controlled, and more consistent. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through signals and next steps with your team.
Your Standard Support plan includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use these credits for newsletters, updates, admissions-cycle messaging, service notices, or controlled automated sequences—all from your own brand and domain. The system includes basic templates, deliverability oversight, and analytics. If you need more sending capacity or run multiple campuses or programmes, our Enhanced Support plan includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for organisations that want
to move beyond basic continuity and add more controlled capacity across
communications and content distribution.
1.
Strategic intelligence:
Bi-weekly sessions (vs. monthly reviews) so we can respond faster to what
the signals are showing.
2.
Communication capacity:
25,000 monthly email credits with unlimited senders (vs. 5,000 credits)—useful
for multi-campus or multi-programme teams.
3.
Content multiplication:
Full Echo Protocol™ content multiplication layer to re-use key assets
across more channels with clear boundaries.
4.
Early access:
60-day priority access to new features and improvements.
5.
Announcements hub:
100mph Wire™ Pro with more sophisticated authority and announcements capabilities.
Standard Support focuses on operational reliability and steady improvements.
Enhanced Support adds more hands-on guidance and expanded capacity for
organisations that need stronger consistency through peak periods.
No. You can activate our Support plans as a standalone continuity layer if you already have a system in place. While Support is built to work seamlessly with our Starter and Growth Pilot packages, we can usually plug into existing infrastructure. During onboarding, we’ll review your current setup and advise how Support can maintain, optimise, and gradually amplify what you already have. If you don’t yet have an operating system in place, we’ll typically recommend starting with a Pilot to establish the core infrastructure first, then layering Support on top.
Both our Standard and Enhanced Support plans are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many education organisations keep Support running as an ongoing stability and risk-reduction layer, but you stay in control of the level of continuity you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many organisations begin with Standard Support to stabilise and protect continuity, then move up to Enhanced once they want more structured guidance and expanded communication capacity.
"The Standard Support plan gives us confidence in continuity. We don’t have a large internal team, so knowing the system is monitored and refined each month helps us stay consistent across admissions and parent communications. The email credits reduce tool sprawl, and the reporting is clear enough for leadership to review without chasing details."
Amina L.
Operations lead, School group
"We started with Standard Support to stabilise our admissions and communications, then moved to Enhanced when we needed more structured capacity across programmes. The bi-weekly sessions keep priorities clear, and the Echo Protocol helps us re-use key content in a controlled way, without adding pressure to staff."
Mohammed O.
Director, Education operator
Your operating system is an asset—it needs continuity, monitoring, and steady optimisation, not one-off projects. Choose the Support plan that gives your education team stronger operational resilience and clearer oversight, without adding administrative overhead.
No contracts or long-term commitments. Adjust, upgrade, or cancel with 30 days notice as your operational needs evolve.