Monthly support
Lightweight, done-with-you continuity for education teams in the UAE and Saudi: ongoing optimisation, hands-on support, and built-in email capacity so your admissions enquiries, application progression, and parent/student communications stay reliable, controlled, and steadily improved—without disrupting teaching or core operations.
Standard Support gives schools, school groups, universities, and training providers essential maintenance, optimisation, and governance-forward oversight to keep workflows stable, communications consistent, and service levels dependable—especially across peak cycles like admissions, term start, and examinations.
Regular reviews and careful tuning so your admissions pipeline, application progression, and service desk routing stay predictable and institution-ready—without needing an in-house systems specialist or ad-hoc fixes during peak periods.
Includes
Clear service snapshots & prioritised improvement recommendations
5,000 monthly email credits to support parent & student updates, admissions follow-up, document checklists, and routine communications from your own brand and domain—helpful for Arabic/English messaging without adding more tools or unpredictable bills.
Helps reduce
Tool sprawl and fragmented communications during peak periods
Ongoing assistance and light-touch maintenance so your system remains reliable and current—with clear boundaries, predictable behaviour, permission-aware access, and human oversight where it matters.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for time-constrained education teams that want workflows monitored and steadily strengthened each month—reducing dropped handoffs, avoiding visible errors, and protecting trust—without changing your organisational structure or relying on autonomous, black-box behaviour.
Choose the continuity and optimisation level that fits your team size, peak-cycle pressure, and governance expectations.
Essential maintenance, monitoring and optimisation for your admissions and communications system—ideal for busy education teams that want everything kept stable, consistent, and well-controlled across term-time and peak periods.
£295 (approx. AED 1,350–1,450 / SAR 1,350–1,450). No setup fee or long-term contract—practical, month-to-month continuity with 30 days notice to change or cancel. Local-currency figures are estimates for convenience only. Please check current exchange rates for AED/SAR pricing at the time of purchase.
Strategic continuity, amplification and advanced features for education teams that want more capacity, clearer prioritisation, and a tighter operating rhythm—without drifting into autonomous AI tools, DIY platforms, or black-box systems that weaken auditability and control.
£495 (approx. AED 2,250–2,400 / SAR 2,250–2,400). Includes all Standard Support features plus a higher-touch operating cadence and additional communication capacity. Local-currency figures are estimates for convenience only. Please check current exchange rates for AED/SAR pricing at the time of purchase.
Not sure which plan is right for you? Our Support plans sit on top of your existing workflows as a continuity and optimisation layer, and can also be purchased alongside a new Starter Pilot or Growth Pilot package.
Contact us for a practical recommendation based on your team size, peak-cycle pressure, existing systems (SIS/LMS/finance/email/WhatsApp/forms), and the level of accountability and auditability you expect.
Common questions from education teams about our Standard and Enhanced Support plans.
Monthly optimisation is a continuity and improvement cycle for your admissions and communications system. We review operational signals, identify friction points (handoffs, delays, missed follow-ups, misrouted requests), and make targeted adjustments to keep service consistent and predictable. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through outcomes and priorities with your team.
Standard Support includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use them for parent & student updates, admissions follow-up, document checklists, routine reminders, and approved sequences—all from your own brand and domain. The system includes basic templates, deliverability oversight, and simple analytics to support clearer planning. If you need more sending capacity or operate multiple sites or brands, Enhanced Support includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for education teams that want a tighter improvement cadence and more capacity—while keeping governance, permissions, and human judgement intact.
1.
Operating rhythm:
Bi-weekly sessions (vs. monthly reviews) so priorities can be reviewed more frequently during busy periods.
2.
Communication capacity:
25,000 monthly email credits with unlimited senders (vs. 5,000 credits)—useful for multi-campus or multi-service teams.
3.
Controlled reuse:
Full Echo Protocol™ layer so approved assets are reused across channels without increasing staff workload.
4.
Early access:
60-day priority access to new features and improvements.
5.
Updates space:
100mph Wire™ Pro with more advanced visibility and updates capabilities.
Standard Support focuses on reliability and baseline continuity. Enhanced Support adds a higher-touch cadence and expanded capacity for teams under heavier operational pressure.
No. You can activate Support as a standalone continuity layer if you already have workflows or an AI-assisted setup in place. While Support is built to work seamlessly with our Starter and Growth Pilot packages, we can usually connect to existing infrastructure. During onboarding, we review your current setup and advise how Support can maintain, optimise, and gradually strengthen what you already have—with clear ownership, auditability, and human oversight.
Both plans are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many education teams keep Support running as an ongoing stability and risk-containment layer, but you remain in control of the level of continuity you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many teams begin with Standard Support to stabilise and clarify their operating baseline, then move up to Enhanced once peak-cycle pressure or multi-site complexity increases.
"The Standard Support package gives us peace of mind during admissions peaks. We don’t have a large operations team, so knowing our enquiry handling, application progression, and communications are monitored and refined each month helps us stay consistent. The included email credits support reliable parent and student updates from our domain without adding more tools or complexity. It’s been a practical way to keep everything steady under pressure."
Aisha Rahman
Admissions & Student Services Lead, Al Noor Academy
"We started with Standard Support to stabilise our workflows, then moved to Enhanced once we needed a tighter rhythm across multiple sites. The bi-weekly sessions keep priorities clear, and Echo Protocol helps us reuse approved updates without increasing workload. The approach stays controlled and traceable, which matters for education environments where trust and accountability come first."
Khalid Mansour
Operations Director, Horizon Skills Institute
Admissions and stakeholder communications are service-critical. They benefit from continuity, monitoring, and steady optimisation—not one-off projects. Choose the Support plan that gives your education team a reliable operating layer with clear boundaries, accountable changes, and practical capacity—without disrupting teaching or increasing administrative load.
No contracts or long-term commitments. Adjust, upgrade or cancel with 30 days notice as your institution evolves.