Your Standard Support Plan is now active. Our team will help you maintain, optimise, and steadily strengthen the service and information system your education organisation already relies on — without disruption to day-to-day operations.
Support Plan
Standard Support (Monthly)
Optimisation Cycle
Monthly Reviews Active
Status: Support Team onboarding for your institution has started.
STANDARD SUPPORT ACTIVEYour ongoing support and optimisation plan is now live. Here’s how it helps protect continuity, maintain consistency, and reduce operational risk across the systems your education organisation already runs.
Monthly Optimisation
Regular performance reviews so your existing workflows stay reliable, consistent, and ready for peak periods.
System Maintenance
Ongoing reliability checks and light-touch updates so your staff aren’t forced into in-house technical work.
5,000 Monthly Credits
Built-in communication capacity for parent & student updates, reminders, and admissions enquiries handling within defined boundaries.
Technical Support
Practical assistance that keeps your service and information system dependable for staff, students, and families.
Monthly Support Plan
Billing Cycle
Month-to-MonthToday
Standard Support Activated
Onboarding begins and your account is queued for an initial reliability and governance review.
2-3 Days
System Assessment
Initial review of your current setup and key service touchpoints for students, families, and staff.
7 Days
Communication Credits Activation
Your 5,000 monthly communication credits are ready to use for operational messaging and enquiries handling.
30 Days
First Optimisation Review
Your first monthly review with practical recommendations for stability, consistency, and workload relief.
While your Support Team prepares your first optimisation review, use these resources to find practical improvements that reduce friction for busy school, university, and training teams.
See how automation can support service continuity and reduce administrative load. This guide highlights where small changes can improve handovers, reduce visible errors, and strengthen consistency in your current setup.
GUIDE: System OptimisationLearn how your system can triage and structure admissions inquiries in the background, so staff time is focused on priority cases and clear next steps — rather than chasing missing details across fragmented channels.
GUIDE: Enquiry ReadinessMake the most of your 5,000 monthly communication credits with a simple, repeatable process to keep students and families informed, reduce missed handoffs, and support enrolment steps with review points and clear owners.
GUIDE: Communication PlaybookYour first 30 days of activation, protection, and monthly review setup — kept lightweight for time-constrained education teams, with clear boundaries and oversight.
Answers to common questions from school, university, and training teams using Standard Support.
Each month we review how your service and information system is performing for your institution. We look at key indicators, identify bottlenecks, and tune settings or messaging to keep everything stable and consistent. You’ll receive a clear summary in plain English plus practical recommendations. If you’d like, we can walk through the results with you in around 30 minutes.
Your Standard Support plan includes 5,000 communication credits every month that refresh at the start of each billing cycle. You can use them for newsletters, reminders, admissions follow-ups, document checks, and simple updates without relying on additional email software. You also get basic templates, deliverability monitoring, and straightforward analytics, which typically reduces tool sprawl for small and medium-sized teams.
Standard Support includes ongoing technical help for the systems you already have in place. We handle troubleshooting, minor adjustments, and day-to-day maintenance so your team doesn’t have to. You can contact us through your dedicated support channel, and we typically respond within 1–2 business days. The focus is simple: keep your service and information system reliable, stable, and useful for staff, students, and families.
Yes. You can move from Standard Support (£295/month) to Enhanced Support (£495/month) whenever you’re ready. Enhanced Support adds bi-weekly review sessions, 25,000 monthly communication credits, and additional service improvement support. Many teams start with Standard Support to stabilise continuity and workload first, then upgrade once they want a faster cadence of review and refinement. Just contact your support team when you’d like to upgrade.
You don’t have to wait for the monthly optimisation review. If something isn’t working as expected or you have a question, you can contact us at any time through your support channel. We’ll respond within 1–2 business days and help you restore stability and clarity. For urgent issues, simply mark your request as “Urgent” so we can prioritise it.
STANDARD SUPPORT ACTIVATED
Your Standard Support plan is now active . You’ve secured ongoing continuity, monthly review discipline, and light-touch maintenance for the service and information system your education organisation already depends on.
Note: Your first monthly optimisation review is scheduled for 21 days from today. Your 5,000 communication credits and 100mph Wire™ access will typically be ready within 7–10 days.
Support Plan
Standard Support
Monthly Credits
5,000
Support Status
Active
Your 5,000 monthly email credits will be available within 7 days.
Your first optimisation review will be scheduled within 30 days.