🛡️What’s included:
- •5,000 monthly communication credits:Ongoing outbound capacity for event enquiry follow-up, delegate communication, sponsor updates, exhibitor coordination, venue reminders, supplier alignment, and structured post-event engagement—reducing reliance on fragmented tools while keeping clear owners and review steps in place.
- •Workflow pressure monitoring:Early visibility when registration queues, venue handovers, sponsor approvals, delegate updates, supplier milestones, or city-region partner coordination begin pulling event workflows out of shape—so directors and teams can respond with clarity instead of chasing issues after they spread.
- •Monthly optimisation:Performance tuning and message refinement for installed workflows to reduce admin drag, strengthen delivery control, improve stakeholder alignment, and tighten sponsor, delegate, exhibitor, and partner follow-through—within defined boundaries and with traceable changes.
- •Human oversight & approval gates:Support exists to operate and govern what you already own—not to silently expand system authority. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
📈Operational indicators:
First-response handling window:2–5 minutes
Event enquiry capture coverage:97%
Annual tool consolidation:£1,200/year
Typical admin drag reduction:18–27%
Benchmarks vary by event format, venue structure, programme complexity, stakeholder mix, data boundaries, approval requirements, and North West city-region activity. Indicators should be agreed internally and reviewed with clear owners.
Monthly investmentSupport operates installed infrastructure only. If you need additional processes, channels, or telephone protocols beyond installed scope, a new Protocol deployment is required.
£295/moOptional post-install support for North West events organisations
"Our support layer keeps delegate enquiries, sponsor follow-through, and venue handovers moving without turning the system into a black box. The communication credits replaced multiple disconnected tools and gave the team clearer ownership across busy delivery windows—without disrupting day-to-day event operations."
— Operations Lead, North West Events Group
Support levels
Standard support
- 5,000 monthly credits
- Monthly optimisation
- Echo Protocol™
- £295/monthOperate & govern within installed scope(YOU ARE HERE)
Enhanced support
- 25,000monthly credits
- Bi-weeklyoptimisation
- FullEcho Protocol™ access
- Upgrade to Enhanced
Limited capacity
To preserve delivery quality and keep human oversight practical, we cap each region at 10 active support clients. Currently, 7 slots are filled.