Post-install support layer
Lightweight, done-with-you continuity for West Midlands events services organisations: ongoing optimisation, hands-on support, and built-in email capacity so your installed operating system stays reliable, traceable, and steadily improving across registrations, delegate communications, sponsor updates, venue coordination, and post-event follow-through — without adding pressure during live delivery windows or multi-stakeholder planning cycles.
Standard Support provides essential maintenance, optimisation, and oversight to keep your installed event delivery system stable, consistent, and safely governed — especially when your team is handling registrations, speaker changes, sponsor requests, stakeholder approvals, venue communications, and post-event follow-up across multiple channels.
Regular reviews and careful tuning so your installed workflows stay stable, consistent, and aligned with governance boundaries — without requiring an internal specialist to manage approvals, follow-up paths, permissions, and operational oversight across event cycles.
Includes
Clear snapshots and prioritised improvement recommendations
5,000 monthly email credits to support registration confirmations, delegate updates, sponsor notices, schedule changes, and approved post-event communications — sent from your own brand and domain, without extra tooling sprawl or unpredictable add-ons.
Supports
Routine communications with simpler tooling overhead
Ongoing technical assistance and light-touch maintenance so your operating system remains reliable and current — without your team getting stuck in settings screens when attention needs to stay on attendees, partners, suppliers, and delivery teams.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for busy events teams that need a stable, monitored operating system that improves steadily — supporting coordination while keeping accountability, permissions, traceability, and professional judgement in place across complex delivery environments.
Select the continuity and optimisation level that fits your installed capacity, stakeholder complexity, and monthly budget.
Essential maintenance, monitoring, and optimisation for operational reliability — ideal for events organisations that want installed systems kept steady, traceable, and improving without expanding authority beyond agreed scope.
£295
No setup fee or long-term contract — practical, month-to-month continuity with 30 days notice to change or cancel
Deeper continuity and tighter coordination for events operators that want more consistency across registrations, communications, partners, and delivery cycles — while keeping control, permissions, traceability, and human oversight.
£495
Includes all Standard Support features plus deeper optimisation, broader coordination, and higher communication capacity within installed scope
Need a plan fit?Support operates installed infrastructure only. It sits on top of your existing operating system as a continuity and optimisation layer after Protocol ownership is in place, and can also be arranged alongside a new Protocol deployment where that foundation still needs to be installed first.
Contact us for a practical recommendation based on your event mix, stakeholder complexity, current systems, communications load, and delivery priorities.
UK pricing only.
Frequent questions from West Midlands events teams about Standard and Enhanced Support.
Monthly optimisation is a continuity and improvement cycle for your installed operating system. We review performance data, identify friction points, and make targeted adjustments to keep everything stable, consistent, and aligned with your governance boundaries. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through priorities with your team.
Standard Support includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use these credits for registration confirmations, delegate updates, sponsor communications, post-event notices, and approved automated sequences — all from your own brand and domain. The system includes basic templates, deliverability checks, and analytics. If you need more sending capacity or run multiple event lines or brands, Enhanced Support includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for organisations that want more consistent execution and tighter control — especially during busy delivery periods.
1.More oversight:Bi-weekly operations sessions (vs. monthly reviews) so priorities stay clear as conditions change.
2.More capacity:25,000 monthly email credits with unlimited senders (vs. 5,000 credits) — ideal for multi-event teams.
3.Deeper optimisation:Closer coordination across installed workflows and approved event processes without expanding authority beyond agreed scope.
4.Approval handling:Support for higher-risk actions with parameter visibility where risk warrants.
5.Priority response:Faster help and more proactive monitoring patterns for higher-pressure operating environments.
Standard Support focuses on operational reliability and steady optimisation. Enhanced Support adds more oversight, more communication capacity, and a stronger rhythm for decision-making and execution.
Yes — Support exists to operate and govern what you already own. It is designed to sit on top of installed infrastructure after Protocol ownership is in place. If you already have a suitable 100mph deployment, Support can begin as a standalone continuity layer. If your core infrastructure has not yet been installed, we’ll typically recommend starting with a Protocol deployment first, then layering Support on top.
Both Standard and Enhanced Support are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many events teams keep Support running as an ongoing continuity layer, but you stay in control of the level of support you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many teams begin with Standard Support for steady continuity, then move up to Enhanced when communications volume, coordination complexity, or governance needs increase.
"Standard Support gives us steadier operations. We don’t have a large internal delivery team, so knowing the system is monitored and tuned each month helps us stay consistent — especially when registrations spike or multiple stakeholders need updates at the same time. The included email credits support routine delegate and partner communications without adding more tools. It’s a practical way to keep everything stable, traceable, and well-governed."
Operations lead
Regional events services organisation
"We started with Standard Support for steady continuity, then moved to Enhanced when communication volume and stakeholder complexity increased. The bi-weekly sessions help us keep priorities clear, and the extra optimisation support gives us better control across multiple live projects without losing visibility. For a growing events business, it’s a strong continuity layer."
Client services lead
Growing West Midlands events operator
Your installed event operating system is a business asset — it benefits from continuity, monitoring, and steady optimisation, not one-off fixes. Choose the Support plan that fits your team’s needs for control, clarity, and reliability, with clear governance boundaries, approval-aware operation, and human oversight kept in place throughout.
No long-term commitment. Adjust, upgrade or cancel with 30 days notice as your event programme evolves.