🛡️Support features
- •25,000 monthly communication credits:Controlled capacity for request handling, workflow progression, dormant relationship prompts, and stakeholder updates across installed channels. This supports consistent operational handling where communication volume can exceed normal team capacity.
- •Bi-monthly operational visibility:Scheduled review points to keep handling standards, workflow status, and live operational priorities visible. Support operates installed infrastructure only, so any expansion beyond current scope requires a new Protocol deployment.
- •Within-scope optimisation:Minor parameter refinements, exception handling, and governed adjustments inside the infrastructure already installed. Work that is unclear is clarified before automation is considered. This is operational sustainment, not new architecture, new channels, or silent scope expansion.
- •Human oversight & approvals:Support exists to operate and govern what you already own — not to silently expand system authority. We don’t allow AI to execute sensitive actions unseen. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
- •System health & exception review:Monitoring across installed workflows to help reduce missed requests, follow-up drift, handover decay, and workflow confusion during high-volume operating periods. Human oversight remains intentional, and anything implying a larger authority footprint is escalated for re-scope.
📊Impact areas
These are operational examples, not guarantees. Results depend on installed scope, team inputs, workflow design, and human-defined permissions. Process before platform. Control before scale. Evidence before expansion.
Monthly investmentOptional post-install support for operating installed Governed Operational Infrastructure within existing scope. Expansion of channels, process count, or workflow authority requires a new Protocol.
£495/moInternational support tier
— Managing director & operations lead
Support tiers
Operations Assist™
- 5,000 monthly credits
- Quarterly visibility cadence
- £295/monthOperate installed scope with lighter monthly capacity
Operations Catalyst™
- 25,000credits
- Bi-monthlycadence
- £495/monthGoverned operation within installed scopeCurrent tier
Managed capacity
To protect handling quality, approval discipline, and operational clarity, Catalyst onboarding is limited. Support is intentionally governed rather than hands-off, and requests that expand channels, process count, or authority boundaries are redirected into a new Protocol.