Post-installation support & oversight
Lightweight, governed continuity for international organisations: operation of installed workflows, human-in-the-loop oversight, and controlled request support so your governed operational infrastructure stays reliable, explainable, and steady where activity, signal noise, and decision complexity can exceed normal handling capacity. AI remains structured operational support inside documented permissions; unclear work is clarified before further automation. Process before platform, control before scale, and evidence before expansion. Structured automation without surrendering control.
Standard Support gives organisations of different sizes and structures the essential governance, monitoring, and minor optimisation needed to keep installed governed operational infrastructure stable, consistent, and operationally traceable—without silently expanding system authority.
Regular review and minor parameter tuning so installed request pathways, request handling, and follow-up workflows stay stable, explainable, and aligned with your existing team processes in an active operating environment.
Includes
Clear snapshots & prioritised recommendations to reduce progression friction and protect operational continuity
5,000 monthly email credits to support controlled stakeholder updates, service-user touchpoints, request reminders, dormant-record prompts, and relationship communications—used within agreed permissions and installed scope.
Helps reduce
Fragmented messaging and missed second-order relationship signals across busy teams
Ongoing assistance and light-touch maintenance so installed workflows, human approval gates, tracking surfaces, and routing logic remain reliable and traceable—without your team members getting stuck in tooling friction.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for organisational leaders who need installed systems to stay monitored, bounded, and steadily improving—without adding pressure during activity spikes, team member overload, stakeholder drop-off risk, procurement scrutiny, or irregular demand cycles across operating environments.
Select the continuity and governance level that fits your team structure, request flow, and the operational discipline you want around visibility, trust, decision boundaries, and accountability.
Essential maintenance, monitoring, and governance for installed international operational infrastructure—suited to lean organisations, specialist teams, and growing operations that want steady reliability, clearer oversight, and controlled operation through busy periods.
£295 billed monthly
No setup fee or long-term contract—practical, month-to-month continuity with 30 days notice to change or cancel
Strategic continuity, stronger coordination, and advanced features for international organisations that want greater consistency across communications and more controlled capacity during busy request cycles—without drifting into autonomous, black-box systems.
£495 billed monthly
Includes all Standard Support features plus expanded strategic support and additional communication capacity
Not sure which plan fits?Support exists to operate and govern what you already own — not to silently expand system authority. Expansion beyond installed processes, channels, or telephone protocols requires a new Protocol deployment.
Contact us for a practical recommendation based on your team structure, current infrastructure (record systems, email, forms, messaging, and scheduling), installed workflow scope, and workload patterns across the year.
Common questions from international organisations about our Standard and Enhanced Support plans.
Our monthly optimisation is a continuity and improvement cycle for your installed operating system. We review performance data, spot friction points, and make targeted adjustments to keep everything stable, controlled, and more consistent. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through signals, boundaries, permissions, and next steps with your team.
Your Standard Support plan includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use these credits for newsletters, request updates, dormant account prompts, stakeholder reminders, referral follow-ups, or controlled automated sequences within agreed boundaries—all from your organisation’s identity and domain. The system includes basic templates, deliverability oversight, and analytics. If you need more sending capacity or run multiple teams or brands, our Enhanced Support plan includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for organisations that want to move beyond basic continuity and add more controlled capacity across communications and content distribution.
1.Strategic intelligence:Bi-weekly sessions (vs. monthly reviews) so we can respond faster to what the signals are showing.
2.Communication capacity:25,000 monthly email credits with unlimited senders (vs. 5,000 credits)—useful for multi-team or multi-entity operational teams.
3.Content multiplication:Full Echo Protocol™ content multiplication layer to re-use key assets across more channels with clear boundaries.
4.Early access:60-day priority access to new features and improvements.
5.Announcements hub:100mph Wire™ Pro with more sophisticated authority and announcements capabilities.
Standard Support focuses on operational reliability and steady improvements within installed scope. Enhanced Support adds more hands-on guidance and expanded capacity for organisations that need stronger consistency through busy high-demand periods.
Support exists only after Protocol ownership. It operates and governs installed infrastructure; it does not create new infrastructure, add new telephone protocols, expand automation authority, or introduce net-new process architecture. If you don’t yet have an operating system in place, we’ll typically recommend starting with a Protocol deployment to establish the core infrastructure first, then layering Support on top. For link resolution and technical integrity, 100mph Media may add or correct IDs, and only IDs, where needed so internal hash links resolve correctly without changing structure, layout, section order, or copy hierarchy.
Both our Standard and Enhanced Support plans are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many international organisations keep Support running as an ongoing stability and risk-reduction layer, but you stay in control of the level of continuity you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many organisations begin with Standard Support to stabilise and protect continuity, then move up to Enhanced once they want more structured guidance and expanded communication capacity.
"The Standard Support plan gives us confidence in continuity. We don’t have a large internal operations team, so knowing the system is monitored and refined each month helps us stay consistent across requests, stakeholder touchpoints, and service communications. The email credits reduce tool sprawl, and the reporting is clear enough for leadership to review without chasing details."
Amina L.
Operations lead, international organisation
"We started with Standard Support to stabilise our requests and relationship communications, then moved to Enhanced when we needed more structured capacity across multiple teams. The bi-weekly sessions keep priorities clear, and the Echo Protocol helps us re-use key content in a controlled way, without adding pressure to team members."
Mohammed O.
Director, multi-team international organisation
Your governed operational infrastructure is an asset—it needs continuity, monitoring, and governed operation, not uncontrolled autonomy. Choose the Support plan that gives your organisation stronger operational resilience, clearer oversight, and better signal control, without adding administrative overhead.
No contracts or long-term commitments. Adjust, upgrade, or cancel with 30 days notice as your operational needs evolve.