🛡️What’s included:
- •5,000 monthly communication credits:Ongoing outbound capacity for request follow-up, dormant relationship reactivation, document collection, callback coordination, and controlled stakeholder messaging—reducing reliance on fragmented tools while preserving clear team ownership, human discretion, and review boundaries during busy operating periods.
- •Workflow pressure monitoring:Early visibility when response queues, team handovers, workflow movement, procurement follow-up, or inbound request signals begin exceeding normal handling capacity—so you can respond with traceable control instead of chasing issues after they damage progression.
- •Monthly optimisation:Performance tuning and message refinement for installed workflows to reduce friction in progression, improve information visibility, and tighten follow-through. AI remains structured operational support within defined boundaries and explainable handling logic. Work that is unclear is clarified before automation.
- •Human oversight & approval gates:Support exists to operate and govern what you already own—not to silently expand system authority. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
📈Operational indicators:
Benchmarks vary by team model, channel mix, data boundaries, workflow type, procurement pressure, review requirements, and approval thresholds. Indicators should be agreed internally and reviewed with clear owners. Process before platform. Control before scale. Evidence before expansion.
Monthly investmentSupport operates installed infrastructure only. If you need additional processes, channels, routing logic, or telephone protocols beyond installed scope, a new Protocol deployment is required.
£295/moOptional post-install support for organisations using the International route
— Operations Manager, Multi-Team Organisation
Support levels
Standard support
- 5,000 monthly credits
- Monthly optimisation
- Echo Protocol™
- £295/monthOperate & govern within installed operational scope(YOU ARE HERE)
Enhanced support
- 25,000monthly credits
- Bi-weeklyoptimisation
- FullEcho Protocol™ access
- Upgrade to Enhanced
Limited capacity
To preserve delivery quality and keep human oversight practical, we cap each active implementation cohort at 10 support organisations. Currently, 7 places are filled.