🛡️What’s included:
- •5,000 monthly communication credits:Ongoing outbound capacity for property enquiry follow-up, document chasing, viewing coordination, investor updates, leasing progression, landlord communication, and consistent stakeholder messaging—reducing reliance on fragmented CRM, portal, spreadsheet, and email workflows while keeping clear owners and review steps in place.
- •Deal flow pressure monitoring:Early visibility when enquiry queues, investor interest, transaction handovers, leasing pipelines, acquisition signals, disposal activity, or inbound opportunity volume begin pulling operations out of shape—so directors and team leads can respond with clarity before issues spread across offices, agents, landlords, tenants, buyers, vendors, investors, or professional advisers.
- •Monthly optimisation:Performance tuning and message refinement for installed workflows to reduce admin drag and tighten transaction handling across listings, viewings, offers, approvals, leasing, acquisitions, disposals, and portfolio communications—within defined boundaries and with traceable changes.
- •Human oversight & approval gates:Support exists to operate and govern what you already own—not to silently expand system authority. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
📈Operational indicators:
First-response handling window:2–5 minutes
Property enquiry capture coverage:97%
Annual tool consolidation:£1,200/year
Typical admin drag reduction:18–27%
Benchmarks vary by operating model, portfolio mix, regional submarket, data boundaries, stakeholder complexity, approval requirements, and installed workflow scope. Indicators should be agreed internally and reviewed with clear owners.
Monthly investmentSupport operates installed infrastructure only. If you need additional processes, channels, or telephone protocols beyond installed scope, a new Protocol deployment is required.
£295/moOptional post-install support for North West real estate operators
"Our support layer keeps property enquiries, deal progression, investor updates, leasing coordination, and handovers moving without turning the system into a black box. The communication credits replaced multiple disconnected tools and gave the team clearer ownership across busy North West markets—without disrupting day-to-day deal handling."
— Operations Director, North West Property Group
Support levels
Standard support
- 5,000 monthly credits
- Monthly optimisation
- Echo Protocol™
- £295/monthOperate & govern within installed scope(YOU ARE HERE)
Enhanced support
- 25,000monthly credits
- Bi-weeklyoptimisation
- FullEcho Protocol™ access
- Upgrade to Enhanced
Limited capacity
To preserve delivery quality and keep human oversight practical, we cap each region at 10 active support clients. Currently, 7 slots are filled.