Ongoing support layer
Lightweight, done-with-you continuity for West Midlands real estate operators: ongoing optimisation, hands-on support, and built-in email capacity so your property workflow infrastructure stays reliable, traceable, and steadily improving — without adding pressure during active deal flow, investor updates, listing movement, or transaction bottlenecks.
Standard Support provides essential maintenance, optimisation, and oversight to keep your installed property workflow infrastructure stable, consistent, and safely governed — especially when your team is handling listings, investor interest, vendor communication, buyer progression, and transaction handling across multiple offices and channels.
Regular reviews and careful tuning so your property workflow infrastructure stays stable, consistent, and aligned with governance boundaries — without requiring an internal specialist to manage progression paths, permissions, and oversight across enquiries, listings, and transaction stages.
Includes
Clear snapshots and prioritised improvement recommendations
5,000 monthly email credits to support investor updates, vendor communication, listing notices, viewing follow-up, and transaction messaging — sent from your own brand and domain, without extra tooling sprawl or unpredictable add-ons.
Supports
Routine communications with simpler tooling overhead
Ongoing technical assistance and light-touch maintenance so your installed property workflow infrastructure remains reliable and current — without your team getting stuck in settings screens when attention needs to stay on clients, buyers, sellers, tenants, investors, and active deals.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for busy real estate leadership teams that need a stable, monitored workflow infrastructure that improves steadily — supporting deal handling while keeping accountability, permissions, traceability, and professional judgement in place.
Select the continuity and optimisation level that fits your portfolio complexity, stakeholder demands, and monthly budget.
Essential maintenance, monitoring, and optimisation for operational reliability — ideal for property operators that want installed workflows kept steady, traceable, and improving.
£295
No setup fee or long-term contract — practical, month-to-month continuity with 30 days notice to change or cancel
Deeper continuity and coordination for operators that want more consistency across deal flow, stakeholder communication, and multi-office handling — while keeping control, permissions, traceability, and oversight.
£495
Includes all Standard Support features plus deeper optimisation, greater communication capacity, and stronger operational coordination within installed scope
Need a plan fit?Support plans operate installed infrastructure only. Expansion beyond installed scope requires a new Protocol deployment, so recommendations are based on your current workflow footprint, team structure, deal velocity, and service priorities.
Support exists to operate and govern what you already own — not to silently expand system authority.
UK pricing only.
Frequent questions from West Midlands real estate teams about Standard and Enhanced Support.
Monthly optimisation is a continuity and improvement cycle for your installed property workflow infrastructure. We review performance data, identify friction points, and make targeted adjustments to keep everything stable, consistent, and aligned with your governance boundaries. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through priorities with your team.
Standard Support includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use these credits for investor updates, property notices, client communications, and approved automated sequences — all from your own brand and domain. The system includes basic templates, deliverability checks, and analytics. If you need more sending capacity or run multiple offices or brands, Enhanced Support includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for operators that want more consistent execution and tighter control — especially during periods of high deal activity.
1.More oversight:Bi-weekly operations sessions (vs. monthly reviews) so priorities stay clear as conditions change.
2.More capacity:25,000 monthly email credits with unlimited senders (vs. 5,000 credits) — ideal for multi-office teams.
3.More coordination:Deeper cross-workflow refinement inside installed scope so approved steps and communications stay aligned.
4.Priority handling:Faster support response for most requests.
5.Wire upgrades:100mph Wire™ Pro with more advanced authority and updates hub capabilities.
Standard Support focuses on operational reliability and steady optimisation. Enhanced Support adds more oversight, more communication capacity, and a stronger rhythm for decision-making and execution.
Yes. Support exists only after Protocol ownership. It operates installed infrastructure; it does not replace deployment or silently expand system authority. During onboarding, we review your installed scope and confirm how Support will maintain, optimise, and strengthen what you already own.
Both Standard and Enhanced Support are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many property teams keep Support running as an ongoing continuity layer, but you stay in control of the level of support you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many teams begin with Standard Support for steady continuity, then move up to Enhanced when deal volume, communication complexity, or oversight needs increase.
"Standard Support gives us steadier operations. We don’t have a large internal team, so knowing the system is monitored and tuned each month helps us stay consistent — especially when enquiry activity spikes. The included email credits support routine investor and client communications without adding more tools. It’s a practical way to keep everything stable, traceable, and well-governed."
Operations lead
Regional property group
"We started with Standard Support for steady continuity, then moved to Enhanced when deal and communications volume increased. The bi-weekly sessions help us keep priorities clear, and the added coordination keeps approved updates and transaction handling aligned across teams. For a growing property operation, it’s a strong continuity layer."
Commercial lead
Growing regional real estate operator
Your property workflow infrastructure is an operational asset — it benefits from continuity, monitoring, and steady optimisation, not one-off fixes. Choose the Support plan that fits your team’s needs for control, clarity, and reliability, with clear governance boundaries and explainable operation — without increasing cognitive load or relying on one-click automation.
No long-term commitment. Adjust, upgrade or cancel with 30 days notice as your operation evolves.