🛡️Support features
- •25,000 monthly communication credits:Controlled capacity for enquiry handling, mandate progression, dormant account prompts, and hiring partner updates across installed channels. This supports consistent opportunity handling without forcing your consultants to manually chase every next step.
- •Bi-monthly operational visibility:Scheduled review points to keep handling standards, workflow status, and live desk priorities visible. Support operates installed infrastructure only, so any expansion beyond current scope requires a new Protocol deployment.
- •Within-scope optimisation:Minor parameter refinements, exception handling, and governed adjustments inside the infrastructure already installed. This is operational sustainment, not new architecture, new channels, or silent scope expansion.
- •Human oversight & approvals:Support exists to operate and govern what you already own — not to silently expand system authority. We don’t allow AI to execute sensitive actions unseen. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
- •System health & exception review:Monitoring across installed workflows to help reduce missed enquiries, follow-up drift, candidate handover decay, and mandate confusion during busy periods. Human oversight remains intentional, and anything implying a larger authority footprint is escalated for re-scope.
📊Impact areas
Enquiry follow-up consistency:Clearer control
Desk response handling:Stabilised capacity
Administrative friction:Cleaner workflow flow
Primary outcome:Operational continuity
These are operational examples, not guarantees. Results depend on installed scope, team inputs, workflow design, and human-defined permissions.
Monthly investmentOptional post-install support for operating installed recruitment infrastructure within existing scope. Expansion of channels, process count, or workflow authority requires a new Protocol.
£495/moWest Midlands recruitment support tier
"Operations Catalyst™ keeps our enquiry handling, mandate follow-up, and internal desk movement more consistent without turning the agency into a black box. Our consultants keep judgement and visibility while the installed system helps reduce admin drag and missed next steps."
— Managing director & recruitment operations lead
Support tiers
Operations Assist™
- 5,000 monthly credits
- Quarterly visibility cadence
- £295/monthOperate installed scope with lighter monthly capacity
Operations Catalyst™
- 25,000credits
- Bi-monthlycadence
- £495/monthGoverned operation within installed scopeCurrent tier
Managed capacity
To protect handling quality, approval discipline, and operational clarity, Catalyst onboarding is limited. Support is intentionally governed rather than hands-off, and requests that expand channels, process count, or authority boundaries are redirected into a new Protocol.