🛡️What’s included:
- •Monthly communication capacity:Controlled usage capacity inside your installed scope for enquiry follow-up, mandate updates, dormant account prompts, referral handling, candidate status communication, and hiring partner communications — helping reduce tool sprawl, inbox dependence, and ad-hoc desk workarounds while keeping handling more consistent and visible.
- •Service risk & external signal monitoring:Early detection of issues that can affect enquiry handling, response consistency, workflow stability, and client confidence during uneven hiring cycles — with clear escalation routes, human oversight, and no silent increase in system authority.
- •Controlled optimisation:Measured refinement of installed workflows and message logic to keep follow-up clear, role-appropriate, and commercially usable — with named owners, review steps, and traceable changes inside the boundaries already deployed.
- •System health monitoring:Continuous oversight to support reliable operation across enquiries, mandate handovers, candidate follow-ups, and repeatable admin tasks — prioritising permissions, boundaries, rollback readiness, and predictable behaviour rather than black-box automation.
📈Indicators to track:
Benchmarks vary by desk workload, handover quality, mandate mix, candidate availability, data boundaries, and operating model. Support exists to operate and govern what you already own — not to silently expand system authority — so indicators should be agreed internally, reviewed with clear owners, and kept inside installed scope.
Monthly investmentOptional support after protocol ownership. UK pricing shown.
£295/mo
— Operations lead
Support levels
Standard support
- Communication capacity within installed scope
- Controlled optimisation
- No scope expansion
- £295/month(YOU ARE HERE)
Enhanced support
- Greater operating capacity
- More frequent optimisation review
- Priority oversight within installed scope
- Upgrade to Enhanced
Limited capacity
To preserve delivery quality, predictable behaviour, and clear oversight, we cap each region at 10 active support clients. Currently, 7 slots are filled. Support operates installed infrastructure only; if you need expanded capacity, additional processes, new channels, broader routing logic, or increased authority across desks, that requires a new Protocol deployment.