Post-installation support
Lightweight, done-with-you continuity for West Midlands recruitment firms: ongoing optimisation, hands-on support, and built-in email capacity so your enquiries, mandates, desk follow-up, handovers, and client communications stay consistent — with clear boundaries, accountable oversight, and minimal operational disruption.
Standard Support gives recruitment businesses the essential maintenance, optimisation, and oversight to keep enquiry handling, referral signals, dormant account prompts, and client communications stable and steadily improving — with clear ownership, traceable changes, and a calm operating rhythm.
Regular review and disciplined tuning so your enquiry pathway and controlled workflow layer stay reliable through desk pressure, contractor movement, and uneven hiring cycles — without needing an internal automation manager.
Includes
Clear snapshots, prioritised improvements, and a traceable change log
5,000 monthly email credits to support client updates, candidate follow-ups, interview reminders, vacancy communications, and service messages — from your own brand and domain, with deliverability oversight and simple reporting.
Supports
Consistent messaging without expanding your tool stack
Ongoing technical assistance and light-touch maintenance so your installed workflows remain secure, predictable, and easy to review — without your consultants getting pulled into settings screens during busy weeks.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for time-constrained recruitment leaders who want their enquiry handling, mandate flow, and workflow layer to stay healthy, monitored, and steadily improving — with clear permissions, accountable decision-making, and a calm operating rhythm that respects human judgement.
Select the continuity and optimisation level that fits your team size, mandate load, and monthly budget — with clear oversight, bounded automation, and disciplined operating boundaries.
Essential maintenance, monitoring, and optimisation for your installed workflow and communications layer — ideal for recruitment firms that want reliability, clarity, and steady improvement without increasing operational strain.
No setup fee or long-term contract — practical month-to-month continuity with 30 days notice to change or cancel. £295 billed monthly.
Stronger continuity, clearer prioritisation, and added capacity for recruitment firms that want tighter oversight, smoother handovers, and more reliable client and candidate communications at scale.
Includes all Standard Support features plus a tighter operating rhythm and additional communications capacity. £495 billed monthly.
Not sure which plan fits?Support exists to operate and govern what you already own — not to silently expand system authority. If you need new channels, new process architecture, new telephone protocol creation, or a wider authority footprint, that requires a new Protocol deployment.
Contact us for a practical recommendation based on team size, current infrastructure, and operational priorities across enquiries, mandate flow, candidate handling, and client service.
Common questions from West Midlands recruitment businesses about our Standard and Enhanced Support plans.
Our monthly optimisation is a continuity and improvement cycle for your installed workflow and communications layer. We review operational signals, identify friction points, and apply targeted adjustments to keep everything stable, controlled, and steadily improving. You receive a clear monthly summary of what we monitored, what changed, and what we recommend next — with accountability and traceability. You can also book a 30-minute review call to walk through the findings with your team.
Your Standard Support plan includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use these for client updates, candidate follow-ups, mandate reminders, interview confirmations, document requests, and controlled sequences — all from your own brand and domain. The system includes basic templates, deliverability oversight, and simple analytics. If you need more sending capacity or run multiple desks, locations, or higher-volume campaigns, Enhanced Support includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for teams that want a tighter operating rhythm, clearer priorities, and more capacity during busy mandate periods.
1.Prioritisation cadence:Bi-weekly sessions (vs. monthly) to respond faster to what operational signals are showing.
2.Communication capacity:25,000 monthly email credits with unlimited senders (vs. 5,000 credits) — suited to multi-desk and higher-volume teams.
3.Message consistency:Full Echo Protocol™ layer to keep key updates consistent across channels and teams.
4.Early access:60-day priority access to new features and improvements.
5.Updates hub depth:100mph Wire™ Pro with more advanced authority and updates hub capabilities.
Standard Support focuses on operational reliability and steady improvement. Enhanced Support adds tighter cadence and expanded communications capacity for teams that want more control and resilience.
Support operates installed infrastructure only. If you already own an installed workflow layer, Support can maintain, optimise, and govern it within its existing scope. If you need new channels, new process architecture, new telephone protocol creation, or a wider automation authority footprint, that requires a new Protocol deployment first. Human oversight is intentional, and approval gates remain in place where risk warrants.
Yes. Both Standard and Enhanced Support are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many recruitment firms keep Support running as an ongoing stability and oversight layer, but you stay in control of the level of continuity you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many recruitment firms begin with Standard Support to stabilise and maintain their workflows, then move up to Enhanced when they need more communications capacity and a tighter operating cadence.
"Standard Support gives us confidence during busy mandate periods. We don’t have a large internal operations team, so knowing the system is monitored, adjusted, and documented each month reduces uncertainty. The included email credits help us keep client updates, candidate communication, and desk follow-ups consistent without adding tools. It feels calm, controlled, and practical."
Operations lead
Multi-desk recruitment business (West Midlands)
"We began with Standard Support to stabilise, then moved to Enhanced as our enquiry volume and service complexity grew. The bi-weekly sessions give us clear, practical priorities, and the messaging layer helps keep client and candidate updates consistent. It’s improved our operational readiness without removing human judgement from decisions."
Operations manager
Recruitment & training business (West Midlands)
Your controlled enquiry infrastructure is a business asset — it benefits from continuity, monitoring, and steady optimisation, not one-off fixes. Choose the Support plan that fits your team’s operating rhythm and helps protect clarity, responsiveness, and service continuity during busy mandate periods.
No long-term commitments. Adjust, upgrade, or cancel with 30 days notice as your organisation evolves.