🛡️What’s included:
- •5,000 monthly communication credits:Ongoing outbound capacity for enquiry follow-up, dormant account reactivation, candidate document chasing, interview callback coordination, and consistent client messaging—reducing reliance on fragmented tools while keeping clear desk owners and review steps in place.
- •Workflow pressure monitoring:Early visibility when response queues, consultant handovers, mandate movement, or inbound opportunity signals begin pulling the business out of shape—so you can respond with clarity instead of chasing issues after they spread.
- •Monthly optimisation:Performance tuning and message refinement for installed recruitment workflows to reduce admin drag, improve opportunity progression, and tighten follow-through—within defined boundaries and with traceable changes.
- •Human oversight & approval gates:Support exists to operate and govern what you already own—not to silently expand system authority. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
📈Operational indicators:
First-response handling window:2–5 minutes
Enquiry capture coverage:97%
Annual tool consolidation:£1,200/year
Typical admin drag reduction:18–27%
Benchmarks vary by desk model, recruitment channel mix, data boundaries, mandate type, and approval requirements. Indicators should be agreed internally and reviewed with clear owners.
Monthly investmentSupport operates installed recruitment infrastructure only. If you need additional processes, channels, routing logic, or telephone protocols beyond installed scope, a new Protocol deployment is required.
£295/moOptional post-install support for West Midlands recruitment firms
"Our support layer keeps enquiries, mandate follow-up, candidate coordination, and client handovers moving without turning the system into a black box. The communication credits replaced multiple disconnected tools and gave the team clearer desk ownership during busy weeks—without disrupting relationship-led recruitment work."
— Operations Manager, West Midlands Recruitment Firm
Support levels
Standard support
- 5,000 monthly credits
- Monthly optimisation
- Echo Protocol™
- £295/monthOperate & govern within installed recruitment scope(YOU ARE HERE)
Enhanced support
- 25,000monthly credits
- Bi-weeklyoptimisation
- FullEcho Protocol™ access
- Upgrade to Enhanced
Limited capacity
To preserve delivery quality and keep human oversight practical, we cap each recruitment region at 10 active support clients. Currently, 7 slots are filled.