Post-install support
Lightweight, governed continuity for North West recruitment firms: operation, monitoring, and controlled optimisation of the enquiry infrastructure you already own, so mandates, referrals, specialist candidate signals, client follow-up, consultant handovers, and relationship-led opportunity flow remain visible, disciplined, and traceable under workload pressure.
Standard Support operates and governs installed recruitment infrastructure only. It helps keep enquiry handling, mandate progression, candidate touchpoints, client communications, and handoffs stable inside the scope already deployed—especially when consultant desks are overloaded, sectors are mixed, relationships matter, and too much depends on memory, inbox vigilance, or founder attention.
Regular review and careful tuning of installed enquiry pathways so inbound opportunities, referral signals, specialist sector triggers, and follow-up progression remain predictable—without changing your installed scope or creating uncontrolled automation authority.
Includes
Clear continuity snapshots & prioritised refinement recommendations
5,000 monthly email credits to support approved recruitment communications such as enquiry follow-up, candidate updates, interview reminders, specialist shortlist communication, dormant account reactivation, and client check-ins from your own brand and domain—within clear governance boundaries.
Helps reduce
Tool sprawl and fragmented communications during busy desk periods
Ongoing assistance and light-touch maintenance for installed workflows so your system remains reliable, current, and permission-aware—with human oversight, decision boundaries, consultant control, and escalation where risk or uncertainty warrants review.
Response time
Typical response within 1–2 business days for standard support requests
Standard Support is built for owner-led and director-led North West recruitment firms that want installed workflows operated and steadily refined each month—reducing missed commercial signals, information decay, and avoidable handoff friction—without expanding system authority or relying on autonomous, black-box behaviour.
Choose the continuity and governance level that fits your recruitment desk load, mandate flow, relationship complexity, specialist sector mix, and installed Authority OS™ capacity.
Essential operation, monitoring and optimisation for your installed enquiry and communications system—ideal for busy recruitment teams that want mandate flow, client handling, candidate touchpoints, and follow-up discipline kept stable, consistent, and well-controlled across normal operations and peak periods.
£295. No setup fee or long-term contract—practical, month-to-month continuity with 30 days notice to change or cancel.
Deeper optimisation and coordination for recruitment firms that need more capacity, clearer prioritisation, and a tighter operating rhythm inside their installed scope—without drifting into autonomous AI tools, DIY platforms, or black-box systems that weaken visibility and control.
£495. Includes all Standard Support features plus a higher-touch operating cadence and additional communication capacity.
Not sure which plan is right for you?Support exists to operate and govern what you already own — not to silently expand system authority. Expansion beyond installed channels, operational processes, telephone protocols, or automation authority boundaries requires a new Protocol deployment.
Contact us for a practical recommendation based on your desk structure, mandate flow, existing systems (CRM/email/forms/WhatsApp/scheduling), and the level of accountability and visibility you expect.
Common questions from recruitment leaders about our Standard and Enhanced Support plans.
Monthly optimisation is a continuity and improvement cycle for your installed enquiry and communications system. We review operational signals, identify friction points (handoffs, delays, missed follow-ups, misrouted requests, information decay), and make targeted adjustments to keep mandate handling, candidate communication, and client follow-up consistent and predictable. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through outcomes and priorities with your team.
Standard Support includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use them for approved client updates, candidate follow-up, enquiry progression, interview reminders, dormant account reactivation, and governed sequences—all from your own brand and domain. The system includes basic templates, deliverability oversight, and simple analytics to support clearer planning. If you need more sending capacity or operate multiple desks, locations or brands, Enhanced Support includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for recruitment teams that want a tighter improvement cadence and more capacity—while keeping governance, permissions, and human judgement intact.
1.Operating rhythm:Bi-weekly sessions (vs. monthly reviews) so mandate priorities, desk pressure, and relationship signals can be reviewed more frequently during busy periods.
2.Communication capacity:25,000 monthly email credits with unlimited senders (vs. 5,000 credits)—useful for multi-desk, multi-location, or multi-brand recruitment firms.
3.Controlled reuse:Full Echo Protocol™ layer so approved assets are reused across channels without increasing consultant workload.
4.Early access:60-day priority access to new features and improvements.
5.Updates space:100mph Wire™ Pro with more advanced visibility and updates capabilities.
Standard Support focuses on reliability and baseline continuity. Enhanced Support adds a higher-touch cadence and expanded capacity for teams under heavier operational pressure.
Yes. Support exists only after Protocol ownership. Protocols install infrastructure; Support operates installed infrastructure. Support is optional, modular, post-deployment, and governance-bound. It is not required to make the system work, and it does not provide new infrastructure installation, new channels, net-new process architecture, new telephone protocol creation, or autonomous hands-off operation. During onboarding, we confirm your installed scope and advise how Support can maintain, optimise, and gradually strengthen what you already own—with clear visibility, human oversight, and bounded authority.
Both plans are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many recruitment firms keep Support running as an ongoing stability and risk-containment layer, but you remain in control of the level of continuity you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many recruitment firms begin with Standard Support to stabilise and clarify their operating baseline, then move up to Enhanced once consultant desk load, multi-location complexity, specialist sector mix, or relationship-led opportunity flow increases.
"The Standard Support package gives us peace of mind during busy hiring cycles. We don’t have a large operations team, so knowing our enquiry handling, client follow-up, candidate updates, and dormant account workflows are monitored and refined each month helps us stay consistent. The included email credits support reliable communications from our domain without adding more tools or complexity. It’s been a practical way to keep everything steady under pressure."
Aisha Rahman
Operations & Client Service Lead, North West recruitment firm
"We started with Standard Support to stabilise our workflows, then moved to Enhanced once we needed a tighter rhythm across multiple desks. The bi-weekly sessions keep priorities clear, and Echo Protocol helps us reuse approved updates without increasing workload. The approach stays controlled and traceable, which matters when responsiveness, reputation, and commercial timing directly affect client relationships."
Khalid Mansour
Operations Director, multi-desk North West recruitment business
Enquiry handling, candidate communication, client follow-up, and referral signals are commercially sensitive. They benefit from continuity, monitoring, and steady optimisation—not uncontrolled automation or unmanaged drift. Choose the Support plan that gives your recruitment team a reliable operating layer with clear boundaries, accountable changes, and practical communication capacity—without increasing admin drag or losing control.
No contracts or long-term commitments. Adjust, upgrade or cancel with 30 days notice as your recruitment business evolves.