🛡️Support features
- •25,000 monthly communication credits:Controlled capacity for enquiry handling, follow-up progression, reminders, and customer updates across installed channels. This supports consistent response handling without forcing your team to manually chase every next step.
- •Bi-monthly operational visibility:Scheduled review points to keep handling standards, workflow status, and live priorities visible. Support operates installed infrastructure only, so any expansion beyond current scope requires a new Protocol deployment.
- •Within-scope optimisation:Minor parameter refinements, exception handling, and governed adjustments inside the infrastructure already installed. This is operational sustainment, not new architecture, new channels, or silent scope expansion.
- •Human oversight & approvals:Support exists to operate and govern what you already own — not to silently expand system authority. We don’t allow AI to execute sensitive actions unseen. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
- •System health & exception review:Monitoring across installed workflows to help reduce missed enquiries, follow-up drift, and handover confusion during busy periods. Human oversight remains intentional, and anything implying a larger authority footprint is escalated for re-scope.
📊Impact areas
Enquiry follow-up consistency:Clearer control
Shared inbox response handling:Stabilised capacity
Administrative friction:Cleaner workflow flow
Primary outcome:Operational continuity
These are operational examples, not guarantees. Results depend on installed scope, team inputs, workflow design, and human-defined permissions.
Monthly investmentOptional post-install support for operating installed infrastructure within existing scope. Expansion of channels, process count, or workflow authority requires a new Protocol.
£495/moWest Midlands SMB support tier
"Operations Catalyst™ keeps our enquiry handling, follow-up, and internal workflow movement more consistent without turning the business into a black box. Our team keeps judgement and visibility while the installed system helps reduce admin drag and missed next steps."
— Managing director & operations lead
Support tiers
Operations Assist™
- 5,000 monthly credits
- Quarterly visibility cadence
- £295/monthOperate installed scope with lighter monthly capacity
Operations Catalyst™
- 25,000credits
- Bi-monthlycadence
- £495/monthGoverned operation within installed scopeCurrent tier
Managed capacity
To protect handling quality, approval discipline, and operational clarity, Catalyst onboarding is limited. Support is intentionally governed rather than hands-off, and requests that expand channels, process count, or authority boundaries are redirected into a new Protocol.