🛡️ Support features
- • 25,000 monthly communication credits: Controlled capacity for enquiry handling, follow-up progression, reminders, and customer updates across installed channels. This supports consistent response handling without forcing your team to manually chase every next step.
- • Bi-monthly operational visibility: Scheduled review points to keep handling standards, workflow status, and live priorities visible. Support operates installed infrastructure only, so any expansion beyond current scope requires a new Protocol deployment.
- • Within-scope optimisation: Minor parameter refinements, exception handling, and governed adjustments inside the infrastructure already installed. This is operational sustainment, not new architecture, new channels, or silent scope expansion.
- • Human oversight & approvals: Support exists to operate and govern what you already own — not to silently expand system authority. We don’t allow AI to execute sensitive actions unseen. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
- • System health & exception review: Monitoring across installed workflows to help reduce missed enquiries, follow-up drift, and handover confusion during busy periods. Human oversight remains intentional, and anything implying a larger authority footprint is escalated for re-scope.
📊 Impact areas
These are operational examples, not guarantees. Results depend on installed scope, team inputs, workflow design, and human-defined permissions.
Monthly investment Optional post-install support for operating installed infrastructure within existing scope. Expansion of channels, process count, or workflow authority requires a new Protocol.
£495 /mo West Midlands SMB support tier
— Managing director & operations lead
Support tiers
Operations Assist™
- 5,000 monthly credits
- Quarterly visibility cadence
- £295 /month Operate installed scope with lighter monthly capacity
Operations Catalyst™
- 25,000 credits
- Bi-monthly cadence
- £495 /month Governed operation within installed scope Current tier
Managed capacity
To protect handling quality, approval discipline, and operational clarity, Catalyst onboarding is limited. Support is intentionally governed rather than hands-off, and requests that expand channels, process count, or authority boundaries are redirected into a new Protocol.