🛡️What’s included:
- •Monthly communication capacity:Controlled usage capacity inside your installed scope for enquiry follow-up, quote requests, callback updates, booking confirmations, document chasing, and customer communications — helping reduce tool sprawl, inbox dependence, and ad-hoc workarounds while keeping handling more consistent and visible.
- •Service risk & external signal monitoring:Early detection of issues that can affect enquiry handling, response consistency, workflow stability, and customer confidence during busy cycles — with clear escalation routes, human oversight, and no silent increase in system authority.
- •Controlled optimisation:Measured refinement of installed workflows and message logic to keep follow-up clear, role-appropriate, and commercially usable — with named owners, review steps, and traceable changes inside the boundaries already deployed.
- •System health monitoring:Continuous oversight to support reliable operation across enquiries, handovers, and repeatable admin tasks — prioritising permissions, boundaries, rollback readiness, and predictable behaviour rather than black-box automation.
📈Indicators to track:
Enquiry first-response handling:Internally tracked
Follow-up completion indicator:Tracked monthly
Tool consolidation headroom:Case by case
Capacity recovery indicator:Internally reviewed
Benchmarks vary by workload, handover quality, channel mix, data boundaries, and operating model. Support exists to operate and govern what you already own — not to silently expand system authority — so indicators should be agreed internally, reviewed with clear owners, and kept inside installed scope.
Monthly investmentOptional support after protocol ownership. UK pricing shown.
£295/mo
"Support gives us a governed way to operate the workflows we already own. Follow-up became easier to control, changes stayed visible and reviewable, and the system remained inside clear boundaries. We don’t allow AI to execute sensitive actions unseen. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs."
— Operations lead
Support levels
Standard support
- Communication capacity within installed scope
- Controlled optimisation
- No scope expansion
- £295/month(YOU ARE HERE)
Enhanced support
- Greater operating capacity
- More frequent optimisation review
- Priority oversight within installed scope
- Upgrade to Enhanced
Limited capacity
To preserve delivery quality, predictable behaviour, and clear oversight, we cap each region at 10 active support clients. Currently, 7 slots are filled. Support operates installed infrastructure only; if you need expanded capacity, additional processes, new channels, or broader authority, that requires a new Protocol deployment.