🛡️ What’s included:
- • Monthly communication capacity: Controlled usage capacity inside your installed scope for enquiry follow-up, quote requests, callback updates, booking confirmations, document chasing, and customer communications — helping reduce tool sprawl, inbox dependence, and ad-hoc workarounds while keeping handling more consistent and visible.
- • Service risk & external signal monitoring: Early detection of issues that can affect enquiry handling, response consistency, workflow stability, and customer confidence during busy cycles — with clear escalation routes, human oversight, and no silent increase in system authority.
- • Controlled optimisation: Measured refinement of installed workflows and message logic to keep follow-up clear, role-appropriate, and commercially usable — with named owners, review steps, and traceable changes inside the boundaries already deployed.
- • System health monitoring: Continuous oversight to support reliable operation across enquiries, handovers, and repeatable admin tasks — prioritising permissions, boundaries, rollback readiness, and predictable behaviour rather than black-box automation.
📈 Indicators to track:
Benchmarks vary by workload, handover quality, channel mix, data boundaries, and operating model. Support exists to operate and govern what you already own — not to silently expand system authority — so indicators should be agreed internally, reviewed with clear owners, and kept inside installed scope.
Monthly investment Optional support after protocol ownership. UK pricing shown.
£295 /mo
— Operations lead
Support levels
Standard support
- Communication capacity within installed scope
- Controlled optimisation
- No scope expansion
- £295 /month (YOU ARE HERE)
Enhanced support
- Greater operating capacity
- More frequent optimisation review
- Priority oversight within installed scope
- Upgrade to Enhanced
Limited capacity
To preserve delivery quality, predictable behaviour, and clear oversight, we cap each region at 10 active support clients. Currently, 7 slots are filled. Support operates installed infrastructure only; if you need expanded capacity, additional processes, new channels, or broader authority, that requires a new Protocol deployment.