🛡️ What’s included:
- • 5,000 monthly communication credits: Ongoing outbound capacity for enquiry follow-up, document chasing, callback coordination, and consistent service messaging—reducing reliance on fragmented tools while keeping clear owners and review steps in place.
- • Workflow pressure monitoring: Early detection when response queues, handovers, or inbound volume begin pulling the business out of shape—so you can respond with clarity instead of chasing problems after they spread.
- • Monthly optimisation: Performance tuning and message refinement for installed workflows to reduce admin drag and tighten follow-through—within defined boundaries and with traceable changes.
- • Human oversight & approval gates: Support exists to operate and govern what you already own—not to silently expand system authority. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
📈 Operational indicators:
Benchmarks vary by operating model, channel mix, data boundaries, and approval requirements. Indicators should be agreed internally and reviewed with clear owners.
Monthly investment Support operates installed infrastructure only. If you need additional processes, channels, or telephone protocols beyond installed scope, a new Protocol deployment is required.
£295 /mo Optional post-install support for West Midlands SMBs
— Operations Manager, West Midlands SMB
Support levels
Standard support
- 5,000 monthly credits
- Monthly optimisation
- Echo Protocol™
- £295 /month Operate & govern within installed scope (YOU ARE HERE)
Enhanced support
- 25,000 monthly credits
- Bi-weekly optimisation
- Full Echo Protocol™ access
- Upgrade to Enhanced
Limited capacity
To preserve delivery quality and keep human oversight practical, we cap each region at 10 active support clients. Currently, 7 slots are filled.