🛡️What’s included:
- •5,000 monthly communication credits:Ongoing outbound capacity for enquiry follow-up, document chasing, callback coordination, and consistent customer messaging—reducing reliance on fragmented tools while keeping clear owners and review steps in place.
- •Workflow pressure monitoring:Early visibility when response queues, handovers, or inbound volume begin pulling the business out of shape—so you can respond with clarity instead of chasing issues after they spread.
- •Monthly optimisation:Performance tuning and message refinement for installed workflows to reduce admin drag and tighten follow-through—within defined boundaries and with traceable changes.
- •Human oversight & approval gates:Support exists to operate and govern what you already own—not to silently expand system authority. Where risk warrants it, actions are approval-gated so you can review the exact parameters before anything runs.
📈Operational indicators:
First-response handling window:2–5 minutes
Enquiry capture coverage:97%
Annual tool consolidation:£1,200/year
Typical admin drag reduction:18–27%
Benchmarks vary by operating model, channel mix, data boundaries, and approval requirements. Indicators should be agreed internally and reviewed with clear owners.
Monthly investmentSupport operates installed infrastructure only. If you need additional processes, channels, or telephone protocols beyond installed scope, a new Protocol deployment is required.
£295/moOptional post-install support for West Midlands SMBs
"Our support layer keeps enquiries, follow-up, and handovers moving without turning the system into a black box. The communication credits replaced multiple disconnected tools and gave the team clearer ownership during busy weeks—without disrupting day-to-day operations."
— Operations Manager, West Midlands SMB
Support levels
Standard support
- 5,000 monthly credits
- Monthly optimisation
- Echo Protocol™
- £295/monthOperate & govern within installed scope(YOU ARE HERE)
Enhanced support
- 25,000monthly credits
- Bi-weeklyoptimisation
- FullEcho Protocol™ access
- Upgrade to Enhanced
Limited capacity
To preserve delivery quality and keep human oversight practical, we cap each region at 10 active support clients. Currently, 7 slots are filled.