Monthly support
Lightweight, done-with-you continuity for West Midlands SMBs: ongoing optimisation, hands-on support, and built-in email capacity so your enquiries, follow-up, and customer communications stay reliable, controlled, and steadily improved—without adding admin drag or losing visibility as the business grows.
Standard Support gives growing businesses essential maintenance, optimisation, and governance-forward oversight to keep workflows stable, communications consistent, and service levels dependable—especially when enquiry volume rises, admin builds up, and too much work depends on inbox vigilance or key individuals.
Regular reviews and careful tuning so your enquiry flow, follow-up handling, and customer communications stay predictable and business-ready—without needing an in-house systems specialist or last-minute fixes when workload pressure spikes.
Includes
Clear service snapshots & prioritised improvement recommendations
5,000 monthly email credits to support enquiry follow-up, quote reminders, appointment confirmations, and routine customer communications from your own brand and domain—helpful when you need consistency without adding more tools or unpredictable bills.
Helps reduce
Tool sprawl and fragmented communications during busy periods
Ongoing assistance and light-touch maintenance so your system remains reliable and current—with clear boundaries, predictable behaviour, permission-aware access, and human oversight where it matters.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for time-constrained West Midlands teams that want workflows monitored and steadily strengthened each month—reducing missed enquiries, dropped handovers, and avoidable friction—without changing your organisational structure or relying on autonomous, black-box behaviour.
Choose the continuity and optimisation level that fits your team size, workload pressure, and governance expectations.
Essential maintenance, monitoring and optimisation for your enquiry and communications system—ideal for busy SMB teams that want everything kept stable, consistent, and well-controlled across normal operations and peak periods.
£295. No setup fee or long-term contract—practical, month-to-month continuity with 30 days notice to change or cancel.
Strategic continuity, amplification and advanced features for SMB teams that want more capacity, clearer prioritisation, and a tighter operating rhythm—without drifting into autonomous AI tools, DIY platforms, or black-box systems that weaken visibility and control.
£495. Includes all Standard Support features plus a higher-touch operating cadence and additional communication capacity.
Not sure which plan is right for you? Our Support plans sit on top of your existing workflows as a continuity and optimisation layer, and can also be purchased alongside a new Starter Pilot or Growth Pilot package.
Contact us for a practical recommendation based on your team size, workload pressure, existing systems (CRM/email/forms/WhatsApp/scheduling), and the level of accountability and visibility you expect.
Common questions from growing businesses about our Standard and Enhanced Support plans.
Monthly optimisation is a continuity and improvement cycle for your enquiry and communications system. We review operational signals, identify friction points (handoffs, delays, missed follow-ups, misrouted requests), and make targeted adjustments to keep service consistent and predictable. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through outcomes and priorities with your team.
Standard Support includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use them for customer updates, enquiry follow-up, quote reminders, routine reminders, and approved sequences—all from your own brand and domain. The system includes basic templates, deliverability oversight, and simple analytics to support clearer planning. If you need more sending capacity or operate multiple sites or brands, Enhanced Support includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for SMB teams that want a tighter
improvement cadence and more capacity—while keeping governance, permissions,
and human judgement intact.
1.
Operating rhythm:
Bi-weekly sessions (vs. monthly reviews) so priorities can be reviewed
more frequently during busy periods.
2.
Communication capacity:
25,000 monthly email credits with unlimited senders (vs. 5,000 credits)—useful
for multi-site or multi-brand teams.
3.
Controlled reuse:
Full Echo Protocol™ layer so approved assets are reused across channels
without increasing staff workload.
4.
Early access:
60-day priority access to new features and improvements.
5.
Updates space:
100mph Wire™ Pro with more advanced visibility and updates capabilities.
Standard Support focuses on reliability and baseline continuity. Enhanced
Support adds a higher-touch cadence and expanded capacity for teams under
heavier operational pressure.
No. You can activate Support as a standalone continuity layer if you already have workflows or an AI-assisted setup in place. While Support is built to work seamlessly with our Starter and Growth Pilot packages, we can usually connect to existing infrastructure. During onboarding, we review your current setup and advise how Support can maintain, optimise, and gradually strengthen what you already have—with clear ownership, visibility, and human oversight.
Both plans are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many growing businesses keep Support running as an ongoing stability and risk-containment layer, but you remain in control of the level of continuity you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many teams begin with Standard Support to stabilise and clarify their operating baseline, then move up to Enhanced once workload pressure or multi-site complexity increases.
"The Standard Support package gives us peace of mind during busy periods. We don’t have a large operations team, so knowing our enquiry handling, follow-up, and communications are monitored and refined each month helps us stay consistent. The included email credits support reliable customer updates from our domain without adding more tools or complexity. It’s been a practical way to keep everything steady under pressure."
Aisha Rahman
Operations & Customer Service Lead, West Midlands service business
"We started with Standard Support to stabilise our workflows, then moved to Enhanced once we needed a tighter rhythm across multiple sites. The bi-weekly sessions keep priorities clear, and Echo Protocol helps us reuse approved updates without increasing workload. The approach stays controlled and traceable, which matters when responsiveness and accountability directly affect customer experience."
Khalid Mansour
Operations Director, multi-site West Midlands business
Enquiry handling and stakeholder communications are business-critical. They benefit from continuity, monitoring, and steady optimisation—not one-off projects. Choose the Support plan that gives your team a reliable operating layer with clear boundaries, accountable changes, and practical capacity—without increasing admin drag or losing control.
No contracts or long-term commitments. Adjust, upgrade or cancel with 30 days notice as your business evolves.