Monthly continuity support
Lightweight, done-with-you continuity for West Midlands SMBs: ongoing optimisation, hands-on support, and built-in email capacity so your workflow system stays reliable and steadily improves without your team having to babysit it.
Standard Support gives growing businesses essential maintenance, optimisation, and oversight to keep your enquiries, follow-up, handovers, and core workflows steady, visible, and controlled as volume increases. Support exists to operate and govern what you already own — not to silently expand system authority.
Regular performance reviews and careful tuning so your enquiry handling, customer follow-up, callbacks, and core journeys stay stable, responsive, and professionally run — without needing a dedicated internal ops specialist to hold it all together.
Includes
Clear snapshots & prioritised improvement recommendations
5,000 monthly email credits to support enquiry follow-up, quote progression updates, appointment reminders, onboarding messages, and service announcements from your own brand and domain — without extra tools or surprise bills.
Saves you
Typically replaces £50–£100/month in separate email software
Ongoing technical assistance and light-touch maintenance so your enquiry and service journeys remain reliable, secure, and up-to-date — without your staff getting stuck in support requests and settings screens.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for busy SMB teams that need operations to stay healthy, monitored, and steadily improving each month — supporting capacity, service quality, and resilience without expanding beyond installed scope.
Select the continuity and optimisation level that fits your team size, operating complexity, and monthly budget.
Essential maintenance, monitoring, and optimisation for operational reliability — ideal for growing businesses that want everything kept steady and improving.
£295/month
No setup fee or long-term contract — practical, month-to-month continuity with 30 days notice to change or cancel
Strategic continuity and amplification for businesses that want more consistency across enquiries, communications, and multi-team operations — while keeping control, permissions, and oversight.
£495/month
Includes all Standard Support features plus strategic acceleration and additional amplification capacity
Need a plan fit? Our Support plans sit on top of your existing operating system as a continuity and optimisation layer, and can also be purchased alongside a new Starter Pilot or Growth Pilot package.
Contact us for a practical recommendation based on your team size, current systems, inbound volume, handover pressure, and service priorities.
Where risk warrants it, actions remain approval-gated so you can review the exact parameters before anything runs.
Questions we hear from West Midlands SMBs about Standard and Enhanced Support.
Our monthly optimisation is a continuity and improvement cycle for your operating system. We review performance data, spot friction points, and make targeted adjustments to keep everything healthy, stable, and professionally run. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through the results with operations or leadership.
Your Standard Support plan includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use these credits for enquiry follow-up, quote progression updates, onboarding sequences, appointment reminders, and service communications — all from your own brand and domain. The system includes basic templates, deliverability oversight, and analytics. Many SMB teams find 5,000 credits sufficient for regular communications. If you need more sending capacity or run multiple brands or sites, our Enhanced Support plan includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for businesses that
want to move beyond “keep it stable” and strengthen consistency across
enquiries, communications, and multi-team operations — while keeping control,
permissions, and oversight.
1.
Operational sessions:
Bi-weekly sessions (vs. monthly reviews) so we can respond faster to what
the data is showing.
2.
Communication capacity:
25,000 monthly email credits with unlimited senders (vs. 5,000 credits)
— ideal for multi-site or multi-brand teams.
3.
Content multiplication:
Full Echo Protocol™ content multiplication layer to amplify key assets
across more channels.
4.
Early access:
60-day priority access to new features and improvements.
5.
Advanced hub:
100mph Wire™ Pro with more sophisticated authority and announcements hub
capabilities.
Standard Support focuses on operational reliability and steady improvement.
Enhanced Support adds more cadence, more capacity, and a stronger amplification
layer for businesses that need faster operational alignment without
losing control.
No. You can activate our Support plans as a standalone continuity layer if you already have an operating system or AI-powered setup in place. While Support is built to work seamlessly with our Starter and Growth Pilot packages, we can usually plug into existing infrastructure. During onboarding, we’ll review your current setup and advise how Support can maintain, optimise, and gradually amplify what you already have. If you don’t yet have a stable foundation, we’ll typically recommend starting with a Pilot to establish core infrastructure first, then layering Support on top.
Both our Standard and Enhanced Support plans are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many businesses keep Support running as an ongoing reliability and resilience layer, but you stay in control of the level of continuity you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many SMBs begin with Standard Support to stabilise operations, then move up to Enhanced once they’re ready for more cadence, more communication capacity, and structured amplification.
"Standard Support gives our enquiry and service teams real confidence. We run busy periods where small issues can quickly become missed follow-up or customer frustration. Knowing the system is monitored and tuned each month keeps things steady. The included email credits also help us keep customers informed from our own domain without adding another tool to manage."
Amina R.
Operations Lead, multi-site service business
"We started with Standard Support to stabilise our enquiry flow and service desk handovers, then upgraded to Enhanced once we saw the value of more cadence. The bi-weekly sessions keep priorities clear, and the Echo Protocol layer helps us repurpose key content without adding admin load. It’s a practical way to improve consistency across teams while keeping oversight."
Mohammed K.
Operations Director, growing training provider
Your operating system is a business asset — it needs continuity, monitoring, and steady optimisation, not one-off projects. Choose the Support plan that fits your business’s service reliability and workflow needs, without adding hiring overhead.
No contracts or long-term commitments. Adjust, upgrade or cancel with 30 days notice as your business evolves.