Ongoing support layer
Lightweight, done-with-you continuity for West Midlands small and medium-sized businesses: ongoing optimisation, hands-on support, and built-in email capacity so your workflow system stays reliable, traceable, and steadily improving — without adding pressure during busy trading periods, inbound enquiry spikes, or operational bottlenecks.
Standard Support provides essential maintenance, optimisation, and oversight to keep your workflow system stable, consistent, and safely governed — especially when your team is handling website enquiries, shared inboxes, quote requests, callbacks, and customer follow-up across multiple channels.
Regular reviews and careful tuning so your workflow system stays stable, consistent, and aligned with governance boundaries — without requiring an internal specialist to manage settings, follow-up paths, permissions, and oversight.
Includes
Clear snapshots and prioritised improvement recommendations
5,000 monthly email credits to support enquiry follow-up, quote updates, service notices, and customer communications — sent from your own brand and domain, without extra tooling sprawl or unpredictable add-ons.
Supports
Routine communications with simpler tooling overhead
Ongoing technical assistance and light-touch maintenance so your workflow system remains reliable and current — without your team getting stuck in settings screens when attention needs to stay on customers, prospects, and staff.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for busy business teams that need a stable, monitored workflow system that improves steadily — supporting capacity while keeping accountability, permissions, traceability, and professional judgement in place.
Select the continuity and optimisation level that fits your team size, operating complexity, and monthly budget.
Essential maintenance, monitoring, and optimisation for operational reliability — ideal for growing businesses that want everything kept steady, traceable, and improving.
£295
No setup fee or long-term contract — practical, month-to-month continuity with 30 days notice to change or cancel
Strategic continuity and amplification for operators that want more consistency across enquiries, communications, and multi-site operations — while keeping control, permissions, traceability, and oversight.
£495
Includes all Standard Support features plus strategic acceleration and additional amplification capacity
Need a plan fit? Our Support plans sit on top of your existing operating system as a continuity and optimisation layer, and can also be purchased alongside a new Starter Pilot or Growth Pilot package.
Contact us for a practical recommendation based on your team size, current systems, inbound pressure, and service priorities.
UK pricing only.
Frequent questions from West Midlands business teams about Standard and Enhanced Support.
Monthly optimisation is a continuity and improvement cycle for your workflow system. We review performance data, identify friction points, and make targeted adjustments to keep everything stable, consistent, and aligned with your governance boundaries. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through priorities with your team.
Standard Support includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use these credits for newsletters, enquiry updates, customer communications, and approved automated sequences — all from your own brand and domain. The system includes basic templates, deliverability checks, and analytics. If you need more sending capacity or run multiple sites or brands, Enhanced Support includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for businesses that want more
consistent execution and tighter control — especially during busy periods.
1.
More oversight:
Bi-weekly operations sessions (vs. monthly reviews) so priorities stay
clear as conditions change.
2.
More capacity:
25,000 monthly email credits with unlimited senders (vs. 5,000 credits)
— ideal for multi-site teams.
3.
Approved reuse:
Full Echo Protocol™ layer to reuse approved assets across more channels
with traceable decisions.
4.
Early access:
60-day priority access to new features and improvements.
5.
Wire upgrades:
100mph Wire™ Pro with more advanced authority and updates hub capabilities.
Standard Support focuses on operational reliability and steady optimisation.
Enhanced Support adds more oversight, more communication capacity, and
a stronger rhythm for decision-making and execution.
No. You can activate Support as a standalone continuity layer if you already have a workflow system or AI-enabled setup in place. Support is designed to work with our Starter and Growth Pilot packages, and we can often plug into existing infrastructure. During onboarding, we’ll review your current setup and advise how Support can maintain, optimise and gradually strengthen what you already have. If you don’t yet have a workflow system, we’ll typically recommend starting with a Pilot to establish the core infrastructure first, then layering Support on top.
Both Standard and Enhanced Support are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many business teams keep Support running as an ongoing continuity layer, but you stay in control of the level of support you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many teams begin with Standard Support for steady continuity, then move up to Enhanced when communication volume, complexity, or governance needs increase.
"Standard Support gives us steadier operations. We don’t have a large internal team, so knowing the system is monitored and tuned each month helps us stay consistent — especially when enquiry activity spikes. The included email credits support routine customer communications without adding more tools. It’s a practical way to keep everything stable, traceable, and well-governed."
Operations lead
Multi-site service business
"We started with Standard Support for steady continuity, then moved to Enhanced when enquiry and communications volume increased. The bi-weekly sessions help us keep priorities clear, and Echo Protocol supports consistent reuse of approved content across channels with clear boundaries. For a growing business, it’s a strong continuity layer."
Commercial lead
Growing regional service business
Your workflow system is a business asset — it benefits from continuity, monitoring, and steady optimisation, not one-off projects. Choose the Support plan that fits your team’s needs for control, clarity, and reliability, with clear governance boundaries and explainable operation — without increasing cognitive load or relying on one-click automation.
No long-term commitment. Adjust, upgrade or cancel with 30 days notice as your business evolves.