Monthly Support & Optimisation
Lightweight, done-with-you continuity for small and mid-sized businesses: ongoing optimisation, hands-on support, and built-in email capacity so your authority system keeps working (and improving) without you having to babysit it.
Our Standard Support plan gives small and mid-sized businesses the essential maintenance, optimisation, and oversight needed to keep your authority system healthy, consistent, and quietly compounding in the background.
Regular performance reviews and fine-tuning from our support team so your authority system stays fast, stable and effective without needing an in-house marketing ops specialist.
Includes
Clear performance snapshots & prioritised improvement recommendations
5,000 monthly email credits to power your newsletters, follow-ups and simple campaigns from your own brand and domain — without juggling extra software or surprise bills.
Saves You
Typically replaces £50–£100/month in separate email software
Ongoing technical assistance and light-touch maintenance so your authority system remains reliable, secure and up-to-date — without your team getting stuck in support tickets and settings screens.
Response Time
Typical response within 1–2 business days for standard requests
Standard Support is built for busy small and mid-sized teams that want their authority system to stay healthy, monitored and steadily improving each month, without adding headcount.
Select the continuity and optimisation level that fits your team size, growth ambitions and monthly budget.
Essential maintenance, monitoring and optimisation for your authority system — ideal for small and growing teams that want everything kept healthy and compounding.
No setup fee or long-term contract — practical, month-to-month continuity with 30 days notice to change or cancel
Strategic continuity, amplification and advanced features for small and mid-sized businesses that want their authority system to drive faster, more predictable growth.
Includes all Standard Support features plus strategic acceleration and additional amplification capacity
Contact us for a practical recommendation based on your team size, current infrastructure and growth goals.
Common questions from small and mid-sized businesses about our Standard and Enhanced Support plans.
Our monthly optimisation is a continuity and improvement cycle for your authority system. We review performance data, spot friction points, and make targeted adjustments to keep everything healthy, active and growing. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through the results with your team.
Your Standard Support plan includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use these credits for newsletters, follow-ups, simple promotional campaigns or automated sequences — all from your own brand and domain. The system includes basic templates, deliverability monitoring and analytics. Most small and mid-sized businesses find 5,000 credits more than enough for their regular communication. If you need more sending capacity or run multiple brands and locations, our Enhanced Support plan includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for businesses that want to move beyond “keep the lights on” and use their authority system as a growth engine.
1.
No. You can activate our Support plans as a standalone continuity layer if you already have an authority system or AI-powered setup in place. While Support is built to work seamlessly with our Starter and Growth Pilot packages, we can usually plug into existing infrastructure. During onboarding, we’ll review your current setup and advise how Support can maintain, optimise and gradually amplify what you already have. If you don’t yet have an authority system, we’ll typically recommend starting with a Pilot to establish the core infrastructure first, then layering Support on top.
Both our Standard and Enhanced Support plans are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many small and mid-sized clients choose to keep Support running as an ongoing safety and growth layer, but you stay in control of the level of continuity you want at each stage of your journey.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many SMEs begin with Standard Support to stabilise and maintain their system, then move up to Enhanced once they’re ready to lean into more aggressive amplification and strategic expansion.
"The Standard Support package gives us real peace of mind. As an SME, we don’t have a big internal team, so knowing the system is monitored and optimised every month is huge. The included email credits mean we can stay in touch with customers without paying for extra tools. It’s been a very cost-effective way to keep everything running smoothly."
Jamie Davis
Marketing Manager, Heathrow Logistics
"We started with Standard Support to keep everything steady, then upgraded to Enhanced once we saw how much more we could be doing. The bi-weekly strategic sessions give us clear, simple priorities, and the Echo Protocol multiplies our content without adding work for our small team. For a growing clinic, it’s been worth every penny."
Sarah Browning
Director, Eastside Dental Practice
Your authority system is an asset — it needs continuity, monitoring and steady optimisation, not one-off projects. Choose the Support plan that gives your SME the right level of protection and growth, without adding extra hiring overhead.
No contracts or long-term commitments. Adjust, upgrade or cancel with 30 days notice as your business evolves.