Optional post-installation support
Lightweight, done-with-you continuity for organisations entering through the International discovery route, where no dedicated market route yet exists: operating and governing your installed infrastructure so requests, follow-up, handovers, approvals, and stakeholder communications stay consistent. We begin by understanding how the organisation works, where recurring friction appears, and which decisions require human judgement — with clear boundaries, accountable oversight, approval discipline, and minimal operational disruption.
Standard Support gives organisations the essential maintenance, optimisation, and oversight to keep request handling, referral signals, relationship prompts, and stakeholder communications stable and steadily improving — with workflow coordination, information visibility, decision oversight, clear ownership, traceable changes, controlled review points, and a calm operating rhythm. Process before platform. Control before scale. Evidence before expansion. Structured automation without surrendering control.
Regular review and disciplined tuning so your request pathway and controlled workflow layer stay reliable through operational pressure, multi-party scrutiny, workflow movement, and uneven demand cycles — without needing an internal automation manager.
Includes
Clear snapshots, prioritised improvements, and a traceable change log
5,000 monthly email credits to support stakeholder updates, service follow-ups, appointment reminders, document requests, and operational messages — from your own brand and domain, with deliverability oversight, defined review boundaries, and simple reporting.
Supports
Consistent messaging without expanding your tool stack
Ongoing technical assistance and light-touch maintenance so your installed workflows remain secure, predictable, and easy to review — without team members, service leads, decision owners, or operations leads getting pulled into settings screens during high-pressure weeks.
Response time
Typical response within 1–2 business days for standard requests
Standard Support is built for time-constrained organisations that want their request handling, workflow progression, and operating layer to stay healthy, monitored, and steadily improving — with clear permissions, accountable decision-making, preserved judgement boundaries, and a calm operating rhythm that respects human discretion.
Select the continuity and optimisation level that fits your team size, workflow volume, decision complexity, and monthly budget — with clear oversight, bounded automation, explainable routing logic, and disciplined operating boundaries.
Essential maintenance, monitoring, and optimisation for your installed workflow and communications layer — ideal for organisations that want reliability, clarity, and steady improvement without increasing operational strain or surrendering decision control.
No setup fee or long-term contract — practical month-to-month continuity with 30 days notice to change or cancel. £295 billed monthly.
Stronger continuity, clearer prioritisation, and added capacity for organisations that want tighter oversight, smoother handovers, and more reliable stakeholder and service communications under higher signal volume.
Includes all Standard Support features plus a tighter operating rhythm and additional communications capacity. £495 billed monthly.
Not sure which plan fits?Support exists to operate and govern what you already own — not to silently expand system authority. AI remains structured operational support within installed boundaries, and unclear work is clarified before any new automation is considered. If you need new channels, new process architecture, new telephone protocol creation, or a wider authority footprint, that requires a new Protocol deployment. Any amplification remains separately gated after Protocol ownership and Support selection.
Contact us for a practical recommendation based on team size, current infrastructure, and operational priorities across requests, workflow progression, service handling, stakeholder communication, decision oversight, and information visibility.
Common questions from organisations using the International route about our Standard and Enhanced Support plans.
Our monthly optimisation is a continuity and improvement cycle for your installed workflow and communications layer. We review operational signals, identify friction points, and apply targeted adjustments to keep everything stable, controlled, and steadily improving. You receive a clear monthly summary of what we monitored, what changed, and what we recommend next — with accountability, traceability, and decision boundaries preserved. You can also book a 30-minute review call to walk through the findings with your team.
Your Standard Support plan includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use these for stakeholder updates, service follow-ups, workflow reminders, appointment confirmations, document requests, research follow-through, and controlled sequences — all from your own brand and domain. The system includes basic templates, deliverability oversight, and simple analytics. If you need more sending capacity or run multiple teams, locations, specialist functions, or higher-volume campaigns, Enhanced Support includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for teams that want a tighter operating rhythm, clearer priorities, and more capacity during busy workflow periods.
1.Prioritisation cadence:Bi-weekly sessions (vs. monthly) to respond faster to what operational signals are showing.
2.Communication capacity:25,000 monthly email credits with unlimited senders (vs. 5,000 credits) — suited to multi-team and higher-volume operations.
3.Message consistency:Full Echo Protocol™ layer, where separately approved, to keep key updates consistent across channels, functions, partners, and teams.
4.Early access:60-day priority access to new features and improvements.
5.Updates hub depth:100mph Wire™ Pro with more advanced authority and updates hub capabilities.
Standard Support focuses on operational reliability and steady improvement. Enhanced Support adds tighter cadence and expanded communications capacity for teams that want more control, continuity, and resilience.
Support operates installed infrastructure only. If you already own an installed workflow layer, Support can maintain, optimise, and govern it within its existing scope. If you need new channels, new process architecture, new telephone protocol creation, or a wider automation authority footprint, that requires a new Protocol deployment first. Human oversight is intentional, and approval gates remain in place where risk warrants.
Yes. Both Standard and Enhanced Support are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many organisations keep Support running as an ongoing stability and oversight layer, but you stay in control of the level of continuity you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many organisations begin with Standard Support to stabilise and maintain their workflows, then move up to Enhanced when they need more communications capacity and a tighter operating cadence.
"Standard Support gives us confidence during busy workflow periods. We don’t have a large internal operations team, so knowing the system is monitored, adjusted, and documented each month reduces uncertainty. The included email credits help us keep stakeholder updates, service communication, and workflow follow-ups consistent without adding tools. It feels calm, controlled, and practical."
Operations lead
Multi-team client organisation
"We began with Standard Support to stabilise, then moved to Enhanced as our request volume and service complexity grew. The bi-weekly sessions give us clear, practical priorities, and the messaging layer helps keep stakeholder and service updates consistent. It’s improved our operational readiness without removing human judgement from decisions."
Operations manager
Client organisation
Your controlled request infrastructure is an organisational asset — it benefits from continuity, monitoring, and steady optimisation, not one-off fixes. Choose the Support plan that fits your team’s operating rhythm and helps protect clarity, responsiveness, judgement boundaries, and service continuity during busy operating periods.
No long-term commitments. Adjust, upgrade, or cancel with 30 days notice as your organisation evolves.