Post-install support
Optional post-ownership continuity for organisations entering through the International route where no dedicated market route yet exists. We begin by understanding how work currently moves, where friction occurs, and which decisions require human judgement, then operate, monitor, and optimise the Governed Operational Infrastructure you already own. Standard Support reinforces workflow coordination, information visibility, and decision oversight inside installed boundaries. Structured automation without surrendering control.
Standard Support operates and governs installed infrastructure only. It helps keep request handling, workflow progression, records, approvals, stakeholder communications, and handoffs stable inside the scope already deployed—especially where volume and information fragmentation can exceed normal handling capacity and too much can depend on memory, inbox vigilance, or individual attention under pressure.
Regular review and careful tuning of installed request pathways so inbound activity, referral signals, dormant relationship triggers, and follow-up progression remain predictable. AI is used as structured operational support inside defined permissions; human judgement remains intact and sensitive actions are approval-gated.
Includes
Clear continuity snapshots & prioritised refinement recommendations
5,000 monthly email credits to support approved operational communications such as request follow-up, stakeholder updates, review reminders, dormant relationship reactivation, and check-ins from your own brand and domain—within clear governance boundaries and documented progression pathways.
Helps reduce
Tool sprawl and fragmented communications during busy operating periods
Ongoing assistance and light-touch maintenance for installed workflows so your system remains reliable, current, explainable, and permission-aware—with human oversight, decision boundaries, and escalation where risk or uncertainty warrants review.
Response time
Typical response within 1–2 business days for standard support requests
Standard Support is built for organisations that want installed workflows operated and steadily refined each month—reducing missed signals, information decay, and avoidable handoff friction without expanding system authority. Process before platform. Control before scale. Evidence before expansion. Work that remains unclear is clarified before automation is considered.
Choose the optional post-ownership continuity and governance level that fits your workflow load, relationship complexity, information volume, and installed Authority OS™ capacity.
Essential operation, monitoring and optimisation for your installed request and communications system—ideal for busy teams that want workflow progression, stakeholder handling, record touchpoints, and follow-up discipline kept stable, consistent, and well-controlled across normal operations and peak periods.
£295. No setup fee or long-term contract—practical, month-to-month continuity with 30 days notice to change or cancel.
Deeper optimisation and coordination for organisations that need more capacity, clearer prioritisation, and a tighter operating rhythm inside their installed scope. AI remains structured operational support within defined permissions, not autonomous operation or a black-box system that weakens visibility and control.
£495. Includes all Standard Support features plus a higher-touch operating cadence and additional communication capacity.
Not sure which plan is right for you?Support exists to operate and govern what you already own — not to silently expand system authority. Expansion beyond installed channels, operational processes, telephone protocols, or automation authority boundaries requires a new Protocol deployment.
Contact us for a practical recommendation based on your team structure, workflow volume, existing systems (CRM/email/forms/WhatsApp/scheduling), and the level of accountability, traceability, and visibility you expect. Amplification remains gated until support evidence and human approval justify it.
Common questions from organisational leaders using the International route about our Standard and Enhanced Support plans.
Monthly optimisation is a continuity and improvement cycle for your installed request and communications system. We review operational signals, identify friction points (handoffs, delays, missed follow-ups, misrouted requests, information decay), clarify any process that remains uncertain, and make targeted adjustments to keep workflow handling, stakeholder communication, and follow-up consistent and predictable. You’ll receive a clear monthly summary of what we monitored, what we changed, and what we recommend next, plus the option to book a 30-minute review call to walk through outcomes and priorities with your team.
Standard Support includes 5,000 monthly email credits that refresh at the start of each billing cycle. You can use them for approved stakeholder updates, request follow-up, workflow progression, review reminders, dormant relationship reactivation, and governed sequences—all from your own brand and domain. The system includes basic templates, deliverability oversight, and simple analytics to support clearer planning. If you need more sending capacity or operate multiple teams, locations or brands, Enhanced Support includes 25,000 credits with unlimited sender accounts.
Enhanced Support (£495/month) is designed for organisations that want a tighter improvement cadence and more capacity—while keeping governance, permissions, and human judgement intact.
1.Operating rhythm:Bi-weekly sessions (vs. monthly reviews) so workflow priorities, team pressure, and relationship signals can be reviewed more frequently during busy periods.
2.Communication capacity:25,000 monthly email credits with unlimited senders (vs. 5,000 credits)—useful for multi-team, multi-location, or multi-brand organisations.
3.Controlled reuse:Full Echo Protocol™ layer so approved assets are reused across channels without increasing team workload.
4.Early access:60-day priority access to new features and improvements.
5.Updates space:100mph Wire™ Pro with more advanced visibility and updates capabilities.
Standard Support focuses on reliability and baseline continuity. Enhanced Support adds a higher-touch cadence and expanded capacity for teams under heavier operational pressure.
Yes. Support exists only after Protocol ownership. Protocols install infrastructure; Support operates installed infrastructure. Support is optional, modular, post-deployment, and governance-bound. It is not required to make the system work, and it does not provide new infrastructure installation, new channels, net-new process architecture, new telephone protocol creation, or autonomous hands-off operation. During onboarding, we confirm your installed scope and advise how Support can maintain, optimise, and gradually strengthen what you already own—with clear visibility, human oversight, and bounded authority.
Both plans are month-to-month with no long-term lock-in. You can cancel at any time with 30 days notice. Many organisations keep Support running as an ongoing stability and risk-containment layer, but you remain in control of the level of continuity you want at each stage.
Yes. You can upgrade from Standard to Enhanced Support at any time, with the new rate and benefits starting from your next billing cycle. Downgrades from Enhanced to Standard are also possible with 30 days notice. Many organisations begin with Standard Support to stabilise and clarify their operating baseline, then move up to Enhanced once team load, multi-location complexity, or relationship-led workflow volume increases.
"The Standard Support package gives us peace of mind during busy operating cycles. We don’t have a large operations team, so knowing our request handling, stakeholder follow-up, workflow updates, and dormant relationship pathways are monitored and refined each month helps us stay consistent. The included email credits support reliable communications from our domain without adding more tools or complexity. It’s been a practical way to keep everything steady under pressure."
Aisha Rahman
Operations & Service Lead, Multi-Team Organisation
"We started with Standard Support to stabilise our workflows, then moved to Enhanced once we needed a tighter rhythm across multiple teams. The bi-weekly sessions keep priorities clear, and Echo Protocol helps us reuse approved updates without increasing workload. The approach stays controlled and traceable, which matters when responsiveness, reputation, and commercial timing directly affect stakeholder relationships."
Khalid Mansour
Operations Director, Multi-Function Organisation
Request handling, stakeholder communication, follow-up, and referral signals can be operationally sensitive. They benefit from continuity, monitoring, explainable routing logic, and steady optimisation—not uncontrolled automation or unmanaged drift. Choose the optional Support plan that gives your team a reliable operating layer with clear boundaries, accountable changes, and practical communication capacity—without increasing administrative drag or losing control.
No contracts or long-term commitments. Adjust, upgrade or cancel with 30 days notice as your organisation evolves.